However, no claim discounts are important for keeping car insurance costs down and need to keep them maintained so they do not get lost. I check my current insurance provider's literature and website, but couldn't find anything that told me what their policy was. Also, they have no direct email contact addresses, so the only option is to phone. Or is it.
Hopping onto Twitter, a quick check to see if they had a presence, and yes they do so I sent them a quick tweet;
@DirectLine_UK Hi, how long to NCD remain valid if I was to stop my car insurance and go overseas for a while then return?They pretty quickly responded (in 12 minutes!) with the answer that they remain valid for 2 years, but will accept up to 3 years if I return to them. Excellent, now I know.
— Dave Auld (@daveauld) January 12, 2015
@daveauld Hi Dave, your NCD is valid for up to 2 years. We offer to accept it up to 3 years if you're returning to us. ^TomThanks Tom!
— Direct Line (@DirectLine_UK) January 12, 2015
Another win for social media. Not having to sit in telephone queues!